Trillo Support

Severity 1 – Critical: Immediate attention is required for system outages, critical security breaches, or major data corruption.
Severity 2 – High: Major performance issues, essential features malfunctioning, or significant security vulnerabilities.
Severity 3 – Medium: Non-critical bugs, moderate performance problems, or feature requests.
Severity 4 – Low: General information requests or minor feature enhancements.